Do I have to use the body shop my insurance company suggests?
No. In California you choose the shop. Tell your adjuster you have picked your own and give them our name, address and phone number.
Can you work with my insurance company?
Yes, all of them. Once you have a claim number we deal with the adjuster directly — estimates, supplements and approvals.
Is the estimate free?
Yes. No charge, and no obligation to have the work done here.
How long will repairs take?
It depends on the damage, parts and insurance approval. We give you a realistic timeframe once we have seen the car, and a call if it changes.
Can more damage be found after repairs begin?
Often, and it is normal — impact energy travels behind the panels you can see. Anything we find is documented and sent to your insurer for approval before we do the extra work.
Can I drive a damaged vehicle?
Don’t, if you see leaking fluid, a crooked wheel, a hood that won’t latch, broken lights or airbag warnings. Not sure? Call 415-626-6333 and describe it.
My car isn’t drivable. Can you arrange towing?
Call Auto Express Towing at 415-680-7775, 24 hours, and tell them the car is going to USA Autobody at 1655 Jerrold Avenue.
Question not answered here? Call the shop at 415-626-6333.
Still deciding where to take your car?
Send photos and a short description of what happened.